Text your guests and read their replies.
Text any guest who opted in, and their reply lands in the same thread, linked to their booking. Running late, an extra person, a change of plans: it's all in one place.
Replies show a badge in the sidebar, so nobody in the office misses one. Texting runs on Tarn's number, so you just turn it on in Settings → SMS.
The emails that send themselves
Confirmations, trip reminders, waiver reminders, review requests, and more go out on their own. Each one is logged on the booking with who got it and when.
Reminders on your schedule
Pick when the first and final trip reminders go out, anywhere from a month before to the day before. The final one carries the meeting details and a waiver nudge.
Texts guests asked for
Guests who tick 'Send me text updates' at checkout get their confirmation by text and a reminder two days before. Every text ends with 'Reply STOP to opt out,' and Tarn honors it.
Your name on every email
Emails carry your business name, logo, and colors, and replies go to the address you choose. Send Test shows you any email in your own inbox.
- Review requests after the trip, with your Google and TripAdvisor links
- Cart-recovery and waitlist emails
- Inquiry auto-replies and gift card delivery
- Balance payment requests, sent from the booking
- You can rewrite the review request word for word, but the other emails keep their wording and take your branding.
- Tarn doesn't send email blasts, so export your contacts to the mail tool you already use.
- Guests only get texts they opted into, which is what the carriers require.
Can I resend something?
Yes. Open the booking and use Send Confirmation, Send Quote, Send Waiver Request, or Send Payment Request as many times as you need.
Who can see the text replies?
Anyone on your team with the Office role or higher can open Messages, and a reply can also send you a notification if you've turned that on.