Every guest hears from you, and you didn't write a thing.
Confirmation, waiver, balance, and trip reminders send themselves on your schedule. Text a running-late guest from the booking and read the reply in Messages.
From the moment a booking confirms, Tarn handles the follow-up: the confirmation with the waiver and pay links, a reminder two weeks out and another two days out, waiver nudges that escalate, a text the morning before, and a review request the morning after. Every email wears your name, logo, and colors. When you need to say something yourself, text the guest from the booking and the reply lands in Messages.
The emails that send themselves
Booking confirmation, cancellation notice, first and final trip reminders, waiver reminders, review request, cart recovery, waitlist alert, inquiry auto-reply, and gift card delivery. Each one is logged on the booking with who got it and when.
Reminders on your schedule
Settings → Email → Trip Reminder Schedule sets the first reminder (7 to 30 days out) and the final one (1 to 7 days out). Defaults are 14 and 2. The final reminder carries the meeting details and a waiver nudge.
Texts that guests asked for
Turn on SMS in Settings → SMS. Guests who tick 'Send me text updates' at checkout get the confirmation and a reminder text two days before, with the time and meeting address. Every text ends with 'Reply STOP to opt out,' and Tarn honors it.
Two-way texting, from the booking
Open Messages, pick the guest, type. Replies come back into the same thread, show a badge in the sidebar, and link to the booking. Start a new message to any opted-in contact with a phone number.
Your name on every send
Emails carry your business name, logo, and colors from Settings → Branding, and replies go to the Reply-To Email you set. Send Test on any template to see it in your inbox.
- Confirmation with waiver, pay, and Manage booking links
- First and final trip reminders, timing you choose
- Waiver reminders that escalate
- Balance payment requests from the booking
- Review request the morning after, with your Google and TripAdvisor links
- Cart-recovery email
- Waitlist 'a spot opened up' email
- SMS confirmations and reminders for opted-in guests
- Two-way texting in Messages
- Reply-To address and Send Test on every template
- The review request is the one template you can rewrite word for word. The others take your branding but keep their wording.
- There's no free-form email blast from inside Tarn. Export your contacts to the mail tool you already use.
- Guests only get texts they opted into at checkout, which is what the carriers require.
Can I change when reminders go out?
Yes. Pick the first reminder from 7, 10, 14, 21, or 30 days out and the final one from 1, 2, 3, 5, or 7 days. The text reminder, if you use SMS, goes two days before.
Can I resend something?
Open the booking. Send Confirmation, Send Quote, Send Waiver Request, and Send Payment Request are all there, and resending twice is fine. Every send is logged.
Do I need my own Twilio account?
No. Texting runs on Tarn's number. Turn it on in Settings → SMS and it works.
Who can see the text replies?
Anyone on your team with the Office role or higher sees Messages. Replies also raise a notification, if you've turned that one on.
Your next season starts at the desk. Make it a short visit.
Set up your trips, take your first booking, and get back outside.